Refund & Returns Policy
Our goal is to make sure you love every item you purchase from Elizabeth Sagun Urban Mart. If something isn’t right, we’re here to help you resolve it with care and respect.
Return & Exchange Guidelines
- Items can be returned or exchanged within 7 days of delivery if defective, damaged, or not as described.
- Products must be unused, in original packaging, and accompanied by the official receipt.
- Custom-made and clearance items are non-refundable unless proven defective.
How to Request a Refund or Exchange
- Contact us at contact@elizabethsagunmart.com or call +63 945 890 6472 within 7 days of receiving your order.
- Provide your order details, photos of the item, and a brief explanation of the issue.
- Our team will review your request and guide you through the next steps.
Refund Process
- Once your return is approved, you may choose a replacement, store credit, or a full refund.
- Refunds are processed using your original payment method, typically within 7 business days after approval.
- Delivery fees, assembly charges, or other service fees are non-refundable unless the error is on our part.
Customer Commitment
We strive to resolve concerns quickly and fairly. Your feedback helps us improve our products and service. If you have questions about the process or need assistance, please reach out—our team is always ready to help.
Contact Us
For any refund or return inquiries, please contact:
Email: contact@elizabethsagunmart.com
Phone: +63 945 890 6472
Address: #32 Aglipay Street, Barangay Poblacion, City of Muntinlupa, NCR, Philippines
Thank you for trusting Elizabeth Sagun Urban Mart. We are committed to your satisfaction and appreciate your business.